Refund policy

Return & Refund Policy

At Arvelle, we strive to ensure every order arrives safely and in excellent condition.

Returns

We do not accept returns.

As a result, we are unable to accept products back for change of mind, incorrect purchases made by the customer, or products that are no longer wanted.

If you experience an issue with your order, please refer to the sections below.

You can always contact us for any questions regarding your order at hello@thearvelle.com.

Damages and Issues

Please inspect your order upon arrival and contact us within 7 days of delivery if:

• Your item arrives damaged.
• Your item is defective.
• You receive the wrong item.

To help us evaluate your claim, please include:

• Your order number.
• A brief description of the issue.
• Clear photos of the product, its packaging, and the shipping label.

Once your claim has been reviewed and approved, we will either:

• Send you a replacement at no additional cost, or
• Issue a full refund.

Lost Parcels

If your parcel has not received any tracking updates for more than 10 consecutive days, or the shipping carrier confirms that the parcel has been lost in transit, please contact us.

After verification, we will provide either:

• A replacement at no additional cost, or
• A full refund.

Please note that temporary shipping delays do not necessarily indicate that a parcel is lost.

Exceptions / Non-Returnable Items

As we do not accept returns, all sales are considered final unless:

• The item arrives damaged.
• The item is defective.
• You receive the wrong item.
• Your parcel is confirmed lost in transit.

If you have any questions before placing your order, please contact us at hello@thearvelle.com.

Exchanges

We do not offer exchanges.

If your item arrives damaged, defective, incorrect, or is confirmed lost in transit, we will provide either a replacement or a refund after reviewing your claim.

European Union 14-Day Cooling-Off Period

If your order is delivered to a country within the European Union, you may have statutory rights under applicable consumer protection laws, including the right to cancel your purchase within 14 days in certain circumstances.

These statutory rights apply only where required by applicable law and do not affect your other legal rights.

Refunds

If your refund request is approved, your refund will be issued to your original payment method.

Please allow up to 10 business days for your bank or payment provider to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not yet received it, please contact us at hello@thearvelle.com.